April 20, 2006

The Waiter Rule

CEOs say how you treat the waiter says a lot about your character.

12 out of 12 CEOs agree.

They acknowledge that CEOs live in a Lake Wobegon world where every dinner or lunch partner is above average in their deference. How others treat the CEO says nothing, they say. But how others treat the waiter is like a magical window into the soul.

Take a look at Swanson's Unwritten Rules in the sidebar.

32: A person who is nice to you but rude to the waiter, or to others, is not a nice person. (This rule never fails).

Swanson is Raytheon CEO Bill Swanson. Raytheon has given away 250,000 copies of the booklet with his unwritten rules of management.

Posted by Jill Fallon at April 20, 2006 10:35 PM | Permalink