February 25, 2014

Destroying veterans requests for exams to clear out the backlog

Your government at work and trying to look good

Department of Veterans Affairs employees destroyed veterans’ medical records to cancel backlogged exam requests

Employees of the Department of Veterans Affairs (VA) destroyed veterans’ medical files in a systematic attempt to eliminate backlogged veteran medical exam requests, a former VA employee told The Daily Caller.
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Oliver Mitchell, a Marine veteran and former patient services assistant in the VA Greater Los Angeles Medical Center

We just didn’t have the resources to conduct all of those exams. Basically we would get about 3,000 requests a month for [medical] exams, but in a 30-day period we only had the resources to do about 800. That rolls over to the next month and creates a backlog,” Mitchell said. ”It’s a numbers thing. The waiting list counts against the hospitals efficiency. The longer the veteran waits for an exam that counts against the hospital as far as productivity is concerned.”

By 2008, some patients were “waiting six to nine months for an exam” and VA “didn’t know how to address the issue,” Mitchell said.

VA Greater Los Angeles Radiology department chief Dr. Suzie El-Saden initiated an “ongoing discussion in the department” to cancel exam requests and destroy veterans’ medical files so that no record of the exam requests would exist, thus reducing the backlog, Mitchell said.
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El-Saden, according to Mitchell, was “the person who said destroy the records.” And her plan was actually carried out during the Obama administration’s management of VA.

“That actually happened,” Mitchell said. “We had that discussion in November 2008 and then in March 2009 they started to delete the exams. Once you cancel or delete an order it automatically cancels out that record” so that no record of the exam requests remained.

Mitchell tried to blow the whistle on the scheme and ended up being transferred out of his department and eventually losing his job.
Posted by Jill Fallon at February 25, 2014 3:43 PM | Permalink